Returns & Exchanges
At Montbell, we stand by the quality of our outdoor gear and offer a 30-day return window for products in new, unused condition with original packaging. We aim to ensure every piece of equipment meets your performance expectations for your next adventure.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original box and include all tags, manuals, and accessories to ensure a full refund.
Ship to Montbell
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing